#Swapping It In Without a Truck Roll
The whole switch takes twenty minutes. Screw the coax cable into the new modem, power it up, wait for the online light to hold steady, then activate through the Spectrum app by scanning the MAC address on the label. No technician, no appointment window, no fee.
Two mistakes cause most of the support calls we hear about. First, people activate the modem before connecting their router, then wonder where the WiFi went; a modem alone broadcasts nothing. Second, they toss the old rental in a closet instead of returning it, and the monthly fee keeps billing. Return it the same week and keep the receipt photographed.
Fios households play by different rules: fiber uses an optical terminal instead of a cable modem, so nothing on this page applies to the modem side. Your own router still works there, and our WiFi router guide covers picks that shine on both Spectrum and Fios lines. If your home office rides on this connection, a proper webcam setup is the other half of looking professional on calls.
DOCSIS 3.1 modems on Amazon
Every Spectrum-approved pick above ships free to Buffalo with Prime.
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